Returns & Exchanges
At LUNA & me, we want you to love every piece you wear, but if you're not completely satisfied, we offer a 30-day window for returns and exchanges. All items must be in their original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Securely place your items in the original packaging and include the packing slip to ensure a smooth processing experience.
Ship It Back
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing